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Books purchased from TSBVI may be returned for credit or a refund subject to the following conditions:

  • Any book(s) returned must be in new and sellable condition. Books returned with stamps, marks, stickers, etc., in/on the book will not be accepted for credit or refund.
  • There will be a 25% restocking fee on all returns.
  • Credit or refunds will be made to the customer in the form of the original payment method within thirty-days for books in re-sellable condition.
  • A return authorization number is no longer necessary for book returns.
  • A packing slip, sales receipt or invoice referencing the original order must accompany the returns.
  • It is the customer’s responsibility to wrap and pack the book(s) in a protective manner.
  • Shipping costs and tracking are the responsibility of the customer.
  • Books must be returned by an insured, traceable carrier (e.g., UPS, FedEX, DHL). The customer is responsible for the return shipment until we receive it.  Books damaged in transit are not the responsibility of TSBVI.

 

TSBVI-Warehouse
1100 W. 45th St.
Austin, TX 78756

Customer Satisfaction Statement:

If you are dissatisfied with your book for any reason we will refund the cost, less the 25% restocking fee, providing it is in its original condition. We will only refund shipping costs if the return is a result of our error.

 

 EFFECTIVE February 25, 2013